Returns and exchanges

All purchases made on atlantis can be returned within 14 days from the order receipt date. The right of withdrawal can be exercised with reference to certain products and services indicated in Article 55, Legislative Decree 206/2005 (Consumer Code).

Prodotto

Di quali materiali sono fatti i vostri prodotti?

All our products are crafted using high-quality, durable materials selected to ensure longevity, functionality, and style. Specific materials vary by product type and are detailed on each product page.

How do I care for or maintain this product?

Care instructions depend on the product category, but generally, we recommend following the guidance included with your item, keeping it clean, and storing it properly when not in use to maintain its quality and performance.

Fornite garanzie?

Sì. La maggior parte dei nostri prodotti è coperta da garanzia o dalla clausola "soddisfatti o rimborsati". Si prega di consultare la pagina del prodotto o di contattare il nostro team di supporto per i termini dettagliati.

Can I return or exchange a product?

Assolutamente. Offriamo una politica flessibile di reso e cambio. Gli articoli devono essere restituiti nelle condizioni originali entro il periodo di tempo indicato nella nostra pagina dei resi.

Shipping

How long does shipping take?

Shipping times vary depending on your location and the product type. Estimated delivery times are provided at checkout, and you will receive tracking information once your order ships.

Posso tracciare il mio ordine?

Sì. Una volta spedito l'ordine, riceverai un'e-mail di conferma con un numero di tracciamento per monitorare la consegna.

I nostri prodotti sono ecologici o sostenibili?

We strive to use sustainable practices and responsibly sourced materials wherever possible. Specific information is available on each product page for items that highlight eco-friendly features.

Can I contact support if I have more questions?

Of course. Our support team is available to answer any questions about products, orders, or shipping. You can reach us via email, chat, or phone.

Privacy policy

Last updated: August 31, 2024

This Privacy Policy describes how the Site ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Do you need assistance?

OPEN A TICKET

Contact our Customer Service using our Chat. The service is available from 10:00 AM to 6:00 PM - Monday to Friday. Or, if you prefer, open a Ticket in the dedicated section.